What to Do if Your Etsy Account is Suspended
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If you’re an Etsy shopper, it’s hard to believe that you could ever do anything that would ban you from shopping on Etsy, but it’s possible. As a seller, it’s a little more likely, but still hard to believe. However, Etsy has a policy of suspending accounts if you break the rules, no matter if you’re a buyer or a seller. The question is, what do you do if your Etsy account is suspended?
First, breathe. The number one common scenario we see is that someone just opened their Etsy account and Etsy accidentally suspended them. Maybe their business name and bank account name did not match and it flagged their fraud detection system. Usually these cases get resolved and shops reinstated within a few weeks.
Can Etsy Suspend My Account?
Let’s quickly dispose of the notion that Etsy is not allowed to suspend your account. It’s a private company, and it has the right to suspend your account.
What’s more, when you agreed to become an Etsy member–whether as a shopper or as a shopper and a seller–you also agreed to Etsy’s terms of service. Included in those terms of service are the company’s policies.
Violate those policies, and Etsy has every right to suspend your account.
Why Does Etsy Suspend Accounts?
Admittedly, the policy list is long and takes a while to read. You can find Etsy’s entire section on policies for buyers and sellers here in their legal section.
One reason Etsy suspends buyer accounts is that the buyer uses discriminatory or hateful speech.
It is not okay to discriminate against people based on race, color, ethnicity, national origin, religion, gender, gender identity, sexual orientation, or disability. You can be suspended from Etsy or banned permanently if you do.
Etsy can suspend seller accounts for many reasons such as copyright infringement, trademark violation, or someone simple as not passing their fraud detection screening when opening your account.
Why Does Etsy Keep Suspending my Account?
Like buyers, sellers must adhere to Etsy’s anti-discrimination and hate speech policy.
However, unlike buyers, sellers have other rules that they need to follow.
They are not allowed to resell someone else’s handmade items. If Etsy thinks this is what you’re doing, it will suspend your account.
You also can’t sell prohibited items like alcohol or drug paraphernalia, weapons, pornography, etc.
Sellers can also be banned for infringing on trademarks, violating copyright laws, or not paying their bills/fees.
Some new sellers will find that their Etsy account is suspended when they first open their shop. It is so frustrating! Usually these accounts get reinstated once the seller calls Etsy and resolves the issue.
Why Did Etsy Suspend My Account?
Usually, when your Etsy account is suspended, you will receive an email from Etsy telling you what you did wrong.
Etsy will also tell you whether the suspension is permanent or temporary.
If it is an infraction that you can fix—i.e., you didn’t pay your fees—then you must fix the issue before Etsy decides to reinstate your account.
If there is some other reason that Etsy suspended your account, you will have to wait the designated amount of time before you can reinstate your account.
Etsy Account Suspended but No Email
Sometimes your account will get suspended, and you can’t seem to find an email that explains why your account was suspended. Or, maybe you received a form letter with no explanation and no way to reply to the email.
The first thing you should do is check your spam folder. It’s possible that Etsy sent you an email, and it ended up in your spam folder accidentally.
If you still can’t find an email or don’t understand why your account was suspended, you should contact Etsy Support for more details. Etsy’s contact support page (here) includes links to some critical Etsy tips, but most importantly, it contains a big button that will direct you to the help page.
Once you’re on the page, you’ll need to navigate through some of the help maze. If you’re not sure where to go, start with this page here. It talks about some of the ways you can reopen a suspended account or appeal the permanent closure of your account.
Remember to be respectful and polite in all correspondence with Etsy. These are people that hold the fate of your shop in their hands.
Why is My Etsy Account Suspended for No Reason?
Occasionally, an Etsy account will be suspended for what seems like no reason. Sometimes this is because your account looks like it’s associated with another suspended or permanently banned account.
This happens a lot with people who share Wi-Fi with several other people or use VPNs. According to the site Nembol, this can also occur if you’re logging into your shop in a public place or at your workplace and someone else is logged in under the same IP address.
Nembol says a shared IP address might “trigger Etsy’s banning algorithm.”
Other new sellers might find that they did not pass Etsy's fraud detection. Perhaps your bank account name and business account name do not match or something simple like that. These cases are usually resolved quickly but they are frustrating!
It can really slow your momentum when a new shop is suspended.
Etsy Account Suspended What to Do
Obviously, you’ll want to get your account reinstated as quickly as possible, but things like that take time.
Your process for reinstating the account will depend on why your account was suspended in the first place. In a second, I’ll go through some of the most common reasons and resolutions for those reasons.
However, even while your account is suspended, there are things you can and cannot do, especially as a seller.
What Can You Do While Your Etsy Seller Account is Suspended?
When your Etsy seller account is suspended, you will not be allowed to make any sales. However, you will be responsible for fulfilling commitments already made.
Etsy will still allow you to access your account, read messages, and issue refunds. You can also fill the orders already submitted while you’re waiting for Etsy to reinstate your account.
What Can’t You Do While Your Etsy Seller Account is Suspended?
That said, that’s about all you can do.
Etsy will not allow you to make any new sales. Your shop and its items will be removed from Etsy searches. You will not be able to receive new orders, and you cannot list new products while you wait. You also can’t edit the listings you already have on the site.
Interestingly, Etsy will not allow you to cancel existing orders during your suspension, so your best course of action is to fill those orders while you wait. That’s a good business practice, too, because you still want to ensure your customers receive the best service, even if you’re experiencing issues with Etsy.
How to Reopen Suspended Etsy Account
As stated earlier, reopening your suspended Etsy account will depend on why your account was suspended in the first place.
Etsy Account Suspended Due to Lack of Payment
If your account was suspended due to a lack of payment, you must pay your balance. Once you’ve paid in full, in most cases, your account will be reinstated immediately.
There may be some wait time if you’re in the European Union (EU), Norway, Iceland, or Liechtenstein.
For details on how to pay your account, there is a post on Etsy here.
There are also ways to prevent future suspensions of your Etsy account due to a lack of payment.
Make sure that you’re enrolled in auto-billing. That will guarantee that your bills are paid on time every month.
If you’re already enrolled in auto-billing, make sure you have the correct card on file and fix any errors, if necessary.
Etsy Suspended Account Right After Opening
An Etsy post in the help forum looks at some of the other reasons an Etsy account might be suspended.
Including an issue with ID verification or bank/credit card verification.
You might also have your account suspended if you do not clearly disclose any other Etsy shops you might have open. (Yes, you can run more than one Etsy shop at a time. For details on what you need to know about running multiple Etsy shops, check out this previous post here.)
You may also be suspended if you do not adequately disclose your production partners or you’re selling non-tangible items.
Most importantly, Etsy will immediately suspend your account if you try to open a shop after you had a different shop suspended and Etsy finds out.
Etsy Account Under 18
Minors between the ages of 13 and 17 are allowed to use Etsy if a parent or legal guardian supervises the use. The minor must register the account with the parent or legal guardian’s information. This includes financial information, name on the Etsy account, and email address.
When a parent or legal guardian registers a minor, they take responsibility for all of the minor’s actions on the Etsy platform.
Etsy will permanently suspend accounts that break the site’s minors policy.
Etsy Suspended Account Appeal
Unfortunately, it is more challenging to clear up some of the other reasons for an Etsy account suspension. Usually, all other reasons will require going through the appeal process.
Before you can file your appeal, you need to resolve outstanding issues. These include account issues, open cases, and paying outstanding balances. Once those are taken care of, you can file your appeal.
In the appeal process, you will create a detailed message that talks about what led to your suspension and what you plan to do to remediate the issues.
Remember, this response should be detailed and respectful. There is a person on the other end that’s reading it who will decide your fate on Etsy. You obviously don’t want to make them mad.
Etsy says your statement should be transparent and forthcoming since this is your final chance to argue your case to stay in the marketplace.
How Long Does it Take for Etsy to Unsuspend Your Account?
After you have filed your appeal, it is out of your hands. The Etsy specialist will look at your account history (i.e., how many times your account has been suspended in the past, your time on Etsy, etc.) and will offer a final decision over email.
Etsy’s site says it can take up to two weeks to receive a final decision. However, with recent events, there are reports that the appeals process can take longer than two weeks.
Of course, even if you follow all of the rules, you’re not guaranteed to have your account privileges reinstated.
There’s still the chance that you will be permanently banned.
Can You Get Banned from Etsy?
The answer is yes; you can get banned from Etsy. If your appeal does not work, then Etsy will not reinstate your account. You will no longer be allowed to sell or buy through that Esty account.
According to the Etsy website, the decisions of the appeal are final. The site says, “There will be no further consideration of reinstatement.”
We have seen new shop owners have their shops reinstated within 2 weeks but this is not a rule just an observation.
How to Suspend Etsy Shop
Suspending your Etsy shop is different than Etsy suspending your shop. Suspending your shop is a decision that you make, whereas having your shop suspended is a decision that Etsy makes.
Etsy will not penalize you if you want to suspend your Etsy shop. In fact, it has a whole process that will allow you to take time away from your Etsy shop.
Etsy has their program Vacation Mode, which will allow you to put your Etsy shop on hold while you go on vacation or simply take time away for another reason.
Etsy doesn’t ask questions; it simply asks you to fill any pending orders before leaving.
How to Reopen an Account You Closed
The process of reopening an Etsy account that you closed yourself is a lot easier.
To reopen your Etsy account, click “Reopen Account” on this page here. Etsy will ask you to enter the email address associated with the account.
Once you’ve entered the email associated with the Etsy account, Etsy will email the account with a link to reopen your account. Click the link, and Etsy will navigate you to a page that will officially reopen your account.
This will not work if you permanently closed or deleted your account. That’s why Etsy suggests that you temporarily close your shop or simply don’t use your Etsy account.
When you temporarily close your shop, you still have the option of reopening it whenever you want. If you permanently close the shop, then it cannot be undone. Once the shop is permanently closed, it’s done, and the email associated with the shop cannot be used again.
Be extra sure you want to permanently close the shop before you take action.
How to Get Etsy Account Suspended
Breaking Etsy’s Terms of Service is the best way to get your Etsy account suspended.
Remember that if you’re caught violating the site’s Terms of Service, Etsy is well within its rights to ban you from shopping or selling on the site permanently. After all, you agreed to the Terms of Service when you activated your Etsy account.
Etsy will allow you to appeal your suspension, but you only get one appeal. Make sure that your appeal is well written, addresses the issues and concerns that caused Etsy to ban your account in the first place, and, most of all, be sure that the appeal is polite.
After all, these are the people who control your shop's fate.
Take extra care to follow Etsy's rules and not run the risk of having your account suspended. If it does happen to you, know that there are steps you can take to mitigate the situation.