5 Amazing Etsy Message to Buyers Examples

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Sending a message to an Etsy buyer is a great way to make a positive impression and such an easy way to show your appreciation. Many sellers miss this opportunity to grow loyal customers, simply by not using the message to buyers option. 

A thank you message is an effective way to provide high-quality customer service without taking any extra time and effort. It can be written once and automatically sent to your customers after they place an order. 

You also can send it manually to personalize it, but that does take up more of your time. So using this automated message to buyers option is a great way to save time and show appreciation to your customers!

Are you taking advantage of this awesome tool on Etsy yet? Or are you not convinced that it’s necessary? 

Here we will cover some tips for your Etsy message to buyers, with examples, that you can apply directly to your shop.

Haven’t created an Etsy shop and need help? Here is a step-by-step guide on how to set up an Etsy shop the easy way.

etsy message to buyers examples

Thank You for Your Purchase Message

The thank you message note to buyers should be kept simple, thank them for their order, and mention something about doing business in the future. You don’t need to go over the top and write a lengthy message for your buyer. 

The purpose is simply to let them know how much you appreciate the order and show high-quality customer service, with a chance of turning them into return customers. 

So what exactly should you say in your thank you message? What else should you say besides “thank you”?

Here are a few tips for your “Thank you for your purchase” message: 

Include an introduction

If you are just using the message to buyers that is sent automatically, this will be a simple “Hi,” or a generic “Dear valued customer.” 

If you will be sending out a message manually, then the best option is to address the customer by name. Show that you are paying attention and that they aren’t just another order to you. 

Using their name makes it seem like you are a real person behind the shop and not like they’re ordering from Amazon and it’s just a computer.

Now if you are using the automated message to buyers option on Etsy, you obviously can’t add a name. But you can still find a way to write out your message that doesn’t seem overly business-like and emotionless. 

So if this means using a fun introduction, then go for it!

Thank them

Next, get straight into thanking them for their order! This is an easy spot to keep generic and can be used for every order. 

For example, “Thanks so much for shopping with us. We really appreciate your support! I’d love to hear your feedback, so leave a review and let us know how we did!”

Word this section however you would say thank you and fits your style, but be sure to keep it simple and not over-the-top. 

Personalize it a little

Again, if you’re sending an automatic message with the order, then you won’t be personalizing your message. But if you are sending manual messages, then a great way to add a personal touch is to add some personalization. 

This can sound like, “(name of the product) is one of my favorites! I think you’ll love it and I’d love to know what you think about it!”

Or even something about the city where they are from. Just keep it honest and don’t force anything!

Wrap it up

Finally, you can finish up by closing it off in a casual manner!

Close off your thank you note casually. And keep it natural to how you would normally close off a professional message!

How to Add a Thank You Message to Buyers on Etsy

The message to buyers is a short note that you can add to the confirmation email for an Etsy order. The customer automatically receives this after purchasing from your shop. 

This is a great way to thank your customers, inform them about any shipping details or processing time information, and provide anything else they may want to know. 

This is something that can be sent without you having to worry about it, and is something that you should take advantage of!

To add a message to buyers, do the following:

  • Navigate to your Shop Manager
  • Select Settings
  • Then select Info & Appearance
  • Scroll down to the Message to Buyers field
  • Input your thank you message for your customers
  • Once you add your message you can then click save changes and it will automatically be sent to your customers
etsy message to buyer examples

Thank you Message to Buyers for Etsy Examples

Not sure where to go with your messages? We will give you a few examples that you can customize to fit you and your business!

Example with personalization:

Hi (name of the buyer), 

I’m (your name), the co-founder of (your business name). I’m sending you a little note just to say thanks. The (product names) you bought are some of my personal favorites!

Try them out and let me know your thoughts. I’d love to know your feedback on it!

Remember to let me know if you have any questions or concerns. 

Thanks again!

Your name

Example with a discount:


Thank you for your purchase! I hope you enjoy your order!

Here’s 10% off your next purchase with the code: THANKYOU10. 

Have some feedback for me? Please let me know what you think! You can leave a review for me at the link below. 

Thanks again!!

(Your name), from (your shop name)

Another Example:


Thank you so much for visiting our shop and making your first purchase!

We’re glad that you found what you were looking for. 

It is our goal that you are always very happy with what you buy from us, so be sure to let us know if you have any questions or concerns. 

We look forward to doing business again in the future!

Have a great day, thanks again!

(Your name)

Etsy Message to Buyers Examples for Digital Items

Do you sell digital items? Customize your Etsy message to buyers to be something that helps your customers with their order and make it clear how to use your product. Here is an example of an Etsy message to buyers for digital items. 


A big hearty THANK YOU for your recent purchase with Your Etsy Shop Name! 

I hope that you are happy with your new digital products, but thumbs up or down, I want to know! Making digital products that meet your every need is my top priority.

If you are happy with your purchase please leave some positive feedback, if not, please let me know.  Either way, I value your comments greatly.

Let’s be friends on Instagram! You can find me here: @instahandle

Another Example: 

Thanks so much for your order from (your shop name)!

All digital downloads are sent out immediately by Etsy to the email address you have on file. If you do not see the email, it might be in your SPAM folder.

Regardless, all digital downloads will also always appear here:


Just make sure that you are logged into the same Etsy account that you purchased from.


Your Name



Find me online at: (your website)

How to Help Etsy Customers Download Their Digital Files

Although it is simple for buyers to find an article on how to download their files on Etsy, they may not know where to look. This can be especially the case if they check out as a guest and don’t have a lot of experience with Etsy. 

Technically they can find it out on their own, but why not go above and beyond to make it easy for your customer? 

You can do this by adding the details of how to download their files in your Message to Buyers to take a step out of your process and get fewer messages from frustrated customers. 

This also helps clarify that it is a digital product and not a physical product. 

So here is an example of what you can include in your messages, as well as in the description for your listing.

How to Download your Digital File from (your shop name):

  • Log in to your Etsy account
  • Click on “You” (top right)
  • Select “Purchases and reviews”
  • Find the correct order. Click on “Download Files” (to the right of the order)
  • The file will go to your “Downloads” folder on your computer or phone. 

Including something like this will help guarantee more happiness from your customers!

Want to learn how to make digital products to sell in your Etsy shop? Check out our course on how to sell printables on Etsy here!

How to Edit a Note to Buyer on Etsy

Another way to send a message to your customer is by using the “Note to Buyer” option when you go to ship out your order. This is a great opportunity to let your buyer know about shipping details and even thank them again!

How to edit before your next order

If you want to be able to access the note to the buyer before shipping out an order, you can do this! This is a way you can write out your message, even if you don’t have a current order to send out. 

Then you can save this message to use for future orders. 

Here’s how you can edit the note: 

  • Go to Shop Manager and select Orders & Shipping. 
  • Click completed and select a previously shipped order. 
  • Select the little truck icon as if you are going to purchase a label. You’ll be able to exit before actually purchasing the label. 
  • On the right side of the screen next to “Note to buyer” click Edit. 
  • Add in your message and if it’s something you want to use again, select Save New Snippet. 
  • Then you can click save and exit out of the shipping label window.

You can also manage snippets and delete any that you may not want to use in the future. 

How to edit during a current order

You will do the same steps as above by navigating to the shipping label purchase for the order. From here you can add a new snippet, or select a saved snippet to use for your message.

How to edit current order using Mark as Shipped

To edit an order that you are not using the shipping label navigation, you will locate the order that you need to mark as shipped. Click the icon that looks like a circle with a check mark inside. 

Click this, then choose Complete Order. 

At the top of the window, you will see the Note to Buyer option where you can add a new message, or choose from a saved snippet. 

Then finish filling out the shipping details and complete the order!

Etsy Dispatch Message

What should you include in an Etsy dispatch message? Here are a few ideas that you can include.

  • Thank them again for their order
  • Let me know that their order just shipped
  • Tell them which shipping carrier you used
  • Encourage them to check the tracking
  • Remind them to let you know if they have any issues

Including all of this in your dispatch message may mean you get fewer messages asking, “Did my order ship? Which carrier did it ship with? Where is my package at?”

If you try to remind them of all the details initially, they may be more prepared and ready to answer those questions themselves!

Final Thoughts

Sending a message to your buyers increases your customer success rate and creates those return customers. It also saves you time that you may spend having to reply to dozens of messages asking for details on their order. 

But the biggest reason it should be a priority is just being able to show your customer how much you appreciate their order! They are supporting your small business and should be told how grateful you are for that. 

Take advantage of the message to buyers option on Etsy, and even send manual messages if that is something you prefer. But let your customers know how thankful you are!

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etsy message to buyers examples

Learn how to start a business selling printables on Etsy!

etsy message to buyers examples
Meet Julie & Cody

Julie Berninger and Cody Berman of Gold City Ventures™ have made thousands selling printables and digital downloads in their Etsy shops and on Shopify. They help others start printable businesses with their programs and templates.

etsy message to buyers examples

Learn how to start a business selling printables on Etsy!

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etsy message to buyers examples